Account Setup & Onboarding
What do I need to open a Spike Account?
To get started, you’ll need: The Spike app installed on your mobile device A valid government-issued ID for verification A stable internet connection In some regions, Proof of Address (PoA) is optional during onboarding — but required to unlock full ...
Do I need to complete KYC?
Yes. All Spike users must complete identity verification (KYC) in line with our partner banks’ and platforms’ regulatory requirements. You’ll be asked to: Verify your ID (with liveness check) Provide Proof of Address If you skip PoA during ...
Can I use Spike without Proof of Address?
Yes — but with limitations. If you skip PoA during onboarding: You can open a MatchMove account under Simplified Due Diligence You’ll receive access to a card, but not a named USD IBAN or SWIFT deposit details Some partners (like Monfi) will not be ...
How do I add a bank account?
In the app, go to the Link a bank account section. You can: Link an existing account with a supported bank Or apply for a new account through one of our partners (e.g. MatchMove, Monfi, Moneff, or InCore) Once connected, you’ll be able to: View ...
How do I add a trading account?
In the app, go to the Link a platform account section and choose a supported platform (e.g. Bitfinex). You’ll be asked to connect via: A secure login flow, or An API key, depending on the platform’s integration Once connected, you can: View your fiat ...