Why am I being asked for additional documents?

Why am I being asked for additional documents?

In some cases, you may be asked to complete Enhanced Due Diligence (EDD) based on your profile, usage, or partner requirements.

You might be asked to provide:

  • Source of Funds or Source of Wealth documentation

  • Business-related documents (for business accounts)

  • Additional identification or verification steps

These requests come directly from our regulated partners and are necessary to comply with their legal obligations. You’ll see any required actions in the Action Centre of the Spike Dashboard.

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